By using the site, you consent to the processing of cookies and other user data, in accordance with the Privacy Policy
Tired of a hodgepodge of fragmented IT solutions?
We offer a comprehensive digital platform consisting of MIS and additional modules that can be integrated into your current system or could be used independently.
Read more We've got necessary modules for any needs
For example, a small private clinic would need lead management, simple configuration, and online appointment scheduling, while a large hospital would need PACS, inpatient treatment, payroll calculation, and end-to-end analytics. Select the modules you need, and we will help you configure everything correctly, copy data from your old MIS, or integrate with it.
For doctors
We know how valuable your time is. Filling out paperwork and forms should not distract you from what is most important — working with your patients. Our interface is as simple and intuitive as possible and can be easily customized to suit the needs of doctors of any specialty.
- 3 levels of EMR nestingYou can customize the EMR to suit your needs, from simple text fields to detailed sections with templates for working with clinical studies.
- Level 1 allows you to create your own sections, such as “Medical History,” “Recommendations,” and “Referrals”.
- Level 2 offers the ability to add fields of any type for each section, including pre-configured user templates.
- Level 3 allows you to fill in the necessary values for each field — from simple text to drop-down lists and complex values.
- IntegrationsPACS, DICOM, HL7, laboratory equipment, external laboratories.
- Intuitive patient medical historyOne glance at the patient's medical history, easy copying of previous examination data.
- Clinical guidelines (α-version)Our “HealthParse AI” module allows you to automatically check doctor's prescriptions against both clinical guidelines and internal clinic protocols.
For clinic administrators and contact center operators
1. Electronic reception desk
Enables clinic administrators and contact center operators to process all patient inquiries as quickly and as efficiently as possible.
- Electronic appointment management panelIt allows you to view the current workload by department, doctor, specialty, or service in any time frame (day, week, special filters), quickly create and delete appointments, and move them to another time and/or doctor. If you need to transfer an appointment for a long period of time, the system allows you to transfer the record to the clipboard, set up convenient filters, and complete the transfer with a single click.
- In-built VoIP capabilitiesAllows you to immediately open the patient's card and the branch of your clinic network where they were last seen, minimizing the number of actions required by the operator.
2. Notifications, reminders, and patient feedback
After creating an appointment, the system will ensure that the patient receives all necessary notifications about the appointment, reminders about the upcoming visit, and all additional information via a channel convenient for the patient: messengers, email, or SMS.
After the appointment, the system will ask the patient to leave feedback, which can be moderated and subsequently posted on the clinic's website and relevant resources.
After the appointment, the system will ask the patient to leave feedback, which can be moderated and subsequently posted on the clinic's website and relevant resources.
3. Highly customizable settings
You may be wondering: what if I switch to your system, but it lacks functionality that is important to me, and the modifications turn out to be very time-consuming and expensive? We’ve got you covered!
- Flexible schedule and pricesAre you facing the task of setting a fixed appointment length for doctors? Or do you need to «slice» time slots depending on the selected service and even the doctor’s category? Or maybe you have special price lists for different insurance companies and private patients? And are there services that belong to different types of appointments? All of this can be easily configured in our system, and our experts will be happy to teach you and help you make the necessary settings.
- Extra fieldsNeed to add an «Honorary Patient» field? Or add an additional ID to the VIP patient card? You can do it yourself, without any modifications and completely free of charge. The «Extra fields» feature allows you to create new fields in the «Patient» card and in the «Appointments» tab, and choose at which stages, on which screens, and in which reports to display them.
- Dynamic reference books and reference books of regulatory and reference informationWhat if you need to add an entire reference book rather than a field? We have considered this as well. The system allows you to create your own reference books with the ability to embed them into workflows, making the system truly flexible.
4. Integrations
We adhere to the principle of “the best solution for every task”, which is why we provide both an open API for partners and ready-made integrations with the best solutions on the market:
- VoIPWe support integration with pure Asterisk, and we can also integrate with other telephony systems.
- Online paymentsWe support Pelecard and other Payment Gateway partners.
Also, additional integrations are possible.
For Patients
We believe that everything should be easy, convenient, and intuitive. We have thought this through in detail — from modern user interfaces (UI) to behavioral mechanics (UX).
1. Online appointment scheduling for Patients
- SimplicityOnline appointment scheduling must be full-scale so that even first-time patients could make appointments for services open for online booking on any resource, whether it be your website, a lead generation partner portal, a geoservice, or an insurance company app.
The Widget for online appointment creation does not require complicated pre-registration — just confirmation via SMS. This widget can be embedded into any resource where patients used to search for your doctors and services:- On the clinic's website (home page, branch pages, doctors and services pages);
- On the Patient’s Portal on the insurance company's website;
- On the lead generation web-sites;
- In the clinic's profile and posts on social networks (e.g.: Facebook, Instagram, etc);
- On self-check-in information boards near the reception desks, offline in the form of QR codes on leaflets, banners, and other materials.
- Flexibility of Widget’s configuration and customizationOnline booking Widget works great for both single-location clinics and big medical clinics that have many branches. If a clinic has several branches, the widget's initial screen will offer the patient up to three options to start the appointment booking process from:
- Start by choosing a service (or category) name;
- Start by choosing a doctor;
- Start by choosing a location.
- Adaptive, it works correctly on computers, smartphones, and tablets;
- Easily customizable to match your brand colors thanks to the flexible color configuration of many elements;
- The Widget can be «stretched» (i.e. maximized in size) to fill the entire screen, which is convenient for self-check-in kiosks in reception areas;
- It could be launched by clicking on a button or a hyperlink on a website, and it can also be embedded directly into the content of the website.
The widget can display important alerts and notifications at different stages of online appointment creation. At the beginning of the online appointment creation process, it can remind you of pandemic precautions, and in the final steps, it can remind you what to bring to your appointment or when you can eat before your visit.
- A wide range of partnersWe work with lead generation websites and leading insurance companies to enable your patients to make appointments where they are looking for your services and doctors, and all of this is completely free of charge on our part.
Widget increases revenue and reduces costs
- Increases patient flow and revenue, even on weekends and holidays, by converting website visitors into MIS appointments;
- Reduces call center costs.
2. Mobile app for the Patients
For patients who regularly use your services, we have considered a Personal Customer Portal that is accessible both via the web page and through the mobile app. They can not only make appointments online, but also view their entire appointment history, reschedule and cancel appointments, and view their medical records.
3. Telemedicine module
We offer our telemedicine platform for online consultations between doctors and patients. This platform does not require a personal visit to the clinic.
Telemedicine service supports communication via:
You can make appointments for telemedicine services through the Widget, where the relevant services are marked as telemedicine. At the last step of appointment creation, patients are able to attach files with the necessary data so that the doctor could better understand their condition.
The telemedicine platform works anywhere in the world with internet access and supports both desktop and mobile devices.
Telemedicine service supports communication via:
- video;
- voice (talk);
- text messages.
You can make appointments for telemedicine services through the Widget, where the relevant services are marked as telemedicine. At the last step of appointment creation, patients are able to attach files with the necessary data so that the doctor could better understand their condition.
The telemedicine platform works anywhere in the world with internet access and supports both desktop and mobile devices.
How the appointment creation for a telemedicine consultation works
Immediately after successful appointment creation, two messages with links are being sent:
Benefits of the telemedicine module:
Immediately after successful appointment creation, two messages with links are being sent:
- For the patient — a link to join the upcoming telemedicine consultation;
- For the doctor — a link to launch the telemedicine appointment.
Benefits of the telemedicine module:
- A healthcare organization can continue to provide services even during epidemics and pandemics, compensating for lost revenue and continuing to serve patients;
- This is convenient for patients who are not recommended or contraindicated for in-person appointments (for example, cancer patients and those with chronic illnesses who need to renew their prescriptions);
- Useful for clinics providing medical tourism services, because it allows for an initial introduction to the patient.
For the Marketing Department
We understand how important it is for private healthcare organizations not only to provide high-quality services, but also to effectively manage the promotion of the medical services. The marketing tools built into our system allow you to track progress at every stage, optimize advertising campaigns, and increase customer retention.
- Complete analytics of interactions with patientsWe offer you end-to-end analytics that cover all aspects of the patient journey: from initial registration to post-operative care. With our system, you can track which services generate the most revenue, where your patients come from, and which marketing channels work best. All this data is compiled into convenient reports that will help you make informed decisions and increase your profits.
- Patient funnel managementMarketing in healthcare requires a special approach, and we offer you a comprehensive solution for working with the patient funnel. Create samples based on various parameters, such as appointment date, service, doctor, or age, to conduct targeted marketing campaigns and mailings. This will help you not only attract new patients, but also maintain the loyalty of existing ones, which is critical for the growth of your business.
- Forecasting and performance analysisOur marketing tools include powerful analytics features that help you measure key metrics such as CAC (customer acquisition cost), LTV (lifetime value), and other important indicators. With this data, you can plan your budgets more accurately, choose the most profitable promotion channels, and optimize your marketing costs.
- Simplicity and configuration flexibilityAll marketing tools are integrated directly into our platform, allowing you to work in a single interface without the need for third-party systems.
We offer flexible notification system settings, so you can automate mailings and reminders to patients via SMS, email, or messengers. - Improving advertising effectivenessWe actively work with lead generation partners, including leading insurance companies and online platforms, to increase your clinic's visibility and attract new patients. By integrating with these services, patients can make appointments at a time that suits them, and you don't have to spend extra resources on promotion.
- Clinic reputation managementOur clinic reputation management module not only allows you to collect feedback from patients, but also to respond quickly to negative reviews, improving the overall reputation of your clinic. The system automatically highlights reviews that require attention and helps you resolve any issues that arise effectively.
Working with the patient funnel
Loyal patients, both current and future, are one of the clinic's main assets, which must be nurtured and cherished. That is why we have considered the most important functionality in the PRM system. For example, you can conveniently select cohorts of patients by appointment date, service, doctor, age, gender, and any other parameters for reports, analytics, and patient mailings.
It is also convenient to filter patients by parameters such as unconfirmed appointments in order to send extra reminders or quickly make calls to only these patients in order to remind them of their upcoming appointments.
Additionally, you can create a wide variety of different reports, such as patients whose appointments had been created by a specific clinic employee during the reporting period; all appointments canceled by patients; a report on patients who did not show up; etc.
End-to-end analytics are important for measuring such key metrics as CAC (customer acquisition cost) and LTV (lifetime value — expected revenue from a patient during their time as a clinic customer). The system automatically stores all UTM tags and extra parameters when appointments are booked online and calls are made, both for its own analytics and for later transfer to analytics systems.
"Clinic reputation management" module allows you to moderate patient reviews, contact them in case of negative reviews, work together to improve them, and subsequently post them on relevant resources, thereby enhancing the clinic's online reputation.
It is also convenient to filter patients by parameters such as unconfirmed appointments in order to send extra reminders or quickly make calls to only these patients in order to remind them of their upcoming appointments.
Additionally, you can create a wide variety of different reports, such as patients whose appointments had been created by a specific clinic employee during the reporting period; all appointments canceled by patients; a report on patients who did not show up; etc.
End-to-end analytics are important for measuring such key metrics as CAC (customer acquisition cost) and LTV (lifetime value — expected revenue from a patient during their time as a clinic customer). The system automatically stores all UTM tags and extra parameters when appointments are booked online and calls are made, both for its own analytics and for later transfer to analytics systems.
"Clinic reputation management" module allows you to moderate patient reviews, contact them in case of negative reviews, work together to improve them, and subsequently post them on relevant resources, thereby enhancing the clinic's online reputation.
Integration with partners
With the help of our partner Med.me's integration bus, we offer medical organizations a single channel for communication with partners.
1. Integration with MIS “OpenMRS”
This is an open-source Medical Information System. It allows for relatively easy customization of forms, it is quite easy to customize to suit specific needs. It could be integrated with other systems: both for obtaining information (about appointments, visits, patients) and for data output (reports related to medical data).
This MIS enables a full cycle of interaction with patients in the clinic: from admission to discharge.
This MIS enables a full cycle of interaction with patients in the clinic: from admission to discharge.
2. Health insurance companies
Clinics operating in the field of voluntary medical insurance often face a low level of automation in their interactions with insurance companies: patients are registered by phone, letters of guarantee arrive by mail, and mutual settlements are complicated and take up a lot of resources and time.
To establish effective cooperation with insurance companies, our integration allows you to solve the following tasks:
To establish effective cooperation with insurance companies, our integration allows you to solve the following tasks:
- Online appointment scheduling for insured patientsThe clinic determines the types of services, doctors, and schedule available for booking under voluntary medical insurance. Furthermore, we provide partner insurance companies with the ability to create patients’ appointments in real time — through Widgets on the clinic's website, through the patient's personal portal on the insurance company's website, and even through the insurance company's medical console. This allows you to increase the flow of patients under voluntary medical insurance and minimize the time spent by the clinic's contact center.
- Exchange of letters of guarantee and registers of registered patientsWe enable automatic uploading of registered patients' records, which allows you to check whether patients have a valid insurance policy and attach the necessary letter of guarantee to the appointment, which also helps simplify communication between the insurance company and the health maintenance organization.
- Limited access to EMRAt the clinic's request, the insurance partner can get access to the results of the appointment as part of the insurance case, which makes the calculations more transparent and helps speed up the reimbursement process.
3. Lead generation websites
Lead generation portals are especially important for new patients who have never visited the clinic before. That's why it's crucial to give them the chance to create an appointment right away, without any extra calls or confirmations. Our online booking system lets you validate patients via SMS and create appointments directly in the Medical Information Systems right on our partners' portals.
4. Geoservices
Many patients seek medical services based on the principle of «closest availability,» i.e., geolocation and current appointment times. Our online appointment service allows patients to make appointments directly from geolocation service pages. If there are several specialists providing a given service, the Widget shows the earliest appointment times for each specialist.
5. RWD commercialization
When integrated with your MIS via EMR, the system could help you monetize anonymized medical data. There is also the option of a basic free plan in exchange for real clinical practice data.
Prices
Please select a plan that reflects your business needs.
Free
for clinics and new medical organizations in their first year after establishment, if they are interested in RWD commercialization$0
-
Tariff plan with integrations
for clinics that already have a MIS (online booking and integrations are required)
for clinics that already have a MIS (online booking and integrations are required)
from $19.99 per doctor per month
Advanced
for clinics interested in modern MIS
for clinics interested in modern MIS
from $24.99 per user per month
FULL
all inclusive
from $34.99 per user per month
Integration with MIS
Modules of the “RW-MIS”
Medical CRM, with advanced analytics and automated tasks
MIS, including:
- Outpatient care;
- Inpatient care (therapeutic and surgical, emergency room);
- Intensive care;
- Administration: warehouse, calculation of doctors' salaries, cash registers, etc.
Online booking module, including:
- Online appointment booking via the clinic's website, in the patient's personal portal, and in the patient's app;
- Integration with major lead generators;
- Booking platform for insurance companies.
from $1 per doctor per month
PACS module
from $379.99 per HMO per month
from $379.99 per HMO per month
from $379.99 per HMO per month
Telemedicine module
from $199.99 per HMO per month
from $199.99 per HMO per month
from $199.99 per HMO per month
Free
for clinics and new medical organizations in their first year after establishment, if they are interested in RWD commercialization
$0
Modules of the “RW-MIS”
Medical CRM, with advanced analytics and automated tasks
MIS
Including:
Including:
- Outpatient care;
- Inpatient care (therapeutic and surgical, emergency room);
- Intensive care;
- Administration: warehouse, calculation of doctors' salaries, cash registers, etc.
Additional features
Online booking module
from $1 per doctor per month
Including:
- Online appointment booking via the clinic's website, in the patient's personal portal, and in the patient's app;
- Integration with major lead generators;
- Booking platform for insurance companies.
PACS module
from $379.99 per HMO per month
Telemedicine module
from $199.99 per HMO per month
Tariff plan with integrations
for clinics that already have a MIS (online booking and integrations are required)
per doctor per month
$19.99
from
Integration with MIS
Online booking module
Including:
Including:
- Online appointment booking via the clinic's website, in the patient's personal portal, and in the patient's app;
- Integration with major lead generators;
- Booking platform for insurance companies.
Additional features
PACS module
from $379.99 per HMO per month
Telemedicine module
from $199.99 per HMO per month
Advanced
for clinics interested in modern MIS
from
$24.99
per user per month
Modules of the “RW-MIS”
Medical CRM, with advanced analytics and automated tasks
MIS
Including:
Including:
- Outpatient care;
- Inpatient care (therapeutic and surgical, emergency room);
- Intensive care;
- Administration: warehouse, calculation of doctors' salaries, cash registers, etc.
Online booking module
Including:
- Online appointment booking via the clinic's website, in the patient's personal portal, and in the patient's app;
- Integration with major lead generators;
- Booking platform for insurance companies.
Additional features
PACS module
from $379.99 per HMO per month
Telemedicine module
from $199.99 per HMO per month
FULL
all inclusive
from
$34.99
per user per month
Modules of the “RW-MIS”
Medical CRM, with advanced analytics and automated tasks
MIS
Including:
Including:
- Outpatient care;
- Inpatient care (therapeutic and surgical, emergency room);
- Intensive care;
- Administration: warehouse, calculation of doctors' salaries, cash registers, etc.
Online booking module
Including:
- Online appointment booking via the clinic's website, in the patient's personal portal, and in the patient's app;
- Integration with major lead generators;
- Booking platform for insurance companies.
PACS module
Telemedicine module
Integration and configuration work is not included in the price and is paid for separately.
Цена
Lifetime license for the modular system
Price per user, one-time payment
CRM
$149.99
MIS, including:
- Outpatient care;
- Inpatient care (therapeutic and surgical, emergency room);
- Intensive care.
$474.99
Online booking module, including:
- Online appointment booking via the clinic's website, in the patient's personal portal, and in the patient's app;
- Booking platform for insurance companies.
$224.99
Application licenses
Price per app, one-time payment
Doctor app for tablets (PWA)
$14,999.99
Application and patient's personal cabinet
$55,999.99
Lifetime license for the modular system
Application licenses
Doctor app for tablets (PWA)
Application and patient's personal cabinet
CRM
MIS
Online booking module
Including:
- Outpatient care
- Inpatient care (therapeutic and surgical, emergency room)
- Intensive care
Including:
- Online appointment booking via the clinic's website, in the patient's personal portal, and in the patient's app
- Booking platform for insurance companies
Price per user, one-time payment
Price per app, one-time payment
$149.99
$474.99
$224.99
$14,999.99
$55,999.99
Discounts are available for 40 users or more.
Integration and configuration work is not included in the price and is paid for separately.
Integration and configuration work is not included in the price and is paid for separately.
Contact us
We will contact you within 24 hours.
For requests on cooperation and partnership: info@rwdmarket.ru
